Privacy policy

Last updated: July 29, 2026

Plush Queen operates this store and website (the "Services"). Plush Queen is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there's any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to how we handle your personal information.

By using the Services, you acknowledge that you've read and understood this Privacy Policy.

Personal information we collect

Depending on how you use the Services, we may collect:

Contact details — your name, billing and shipping address, phone number and email address.
Order and payment information — the items you view or buy, your transaction history, and payment details (card payments are processed securely by our payment providers; we don't store full card numbers).
Account information — if you create an account, your username, password and preferences.
Communications — anything you include when you contact us, such as a support enquiry.
Device and usage information — your device, browser, IP address, and how you interact with our site, collected automatically including through cookies and similar technologies.

How we collect it

We collect personal information directly from you, automatically through the Services (including cookies), and from service providers and partners who help us run the store.

How we use it

We use your personal information to:

Provide the Services — process your orders and payments, arrange shipping, handle returns and exchanges, manage your account, and personalise your shopping experience.
Communicate with you — respond to enquiries and provide customer support.
Marketing — with your consent where required, send you news, offers and promotions (you can opt out any time via the unsubscribe link in our emails).
Security and fraud prevention — keep your account and our store secure and detect fraudulent or unsafe activity.
Legal reasons — comply with the law and respond to valid legal requests.

How we share it

We may share your personal information with:

Shopify and our service providers who help us operate the store — including payment processing, fulfilment and shipping, analytics, and customer support.
Marketing partners, where you've consented, to show you relevant advertising. You can ask us not to share your information for targeted advertising.
Third parties you direct us to, such as a courier to ship your order.
Others where required — for example in connection with a business sale, or to comply with the law or enforce our policies.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Your information may be transmitted to and stored by Shopify and its providers, which may be located outside Australia. Shopify also uses some data across its merchant network to provide enhanced features. To learn how Shopify handles your personal information and the rights you may have, see the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-party links

Our Services may link to websites operated by third parties. We're not responsible for the privacy practices of those sites — please review their own policies before providing them with your information.

Children

The Services aren't intended for children, and we don't knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we'll delete it.

Security and retention

No method of transmission or storage is perfectly secure, so we can't guarantee absolute security — please avoid sending sensitive information through unsecured channels. We keep your personal information only as long as we need it to provide the Services, comply with our legal obligations, resolve disputes and enforce our policies.

Your rights

Depending on your circumstances, you may have the right to access, correct, or request deletion of the personal information we hold about you, and to receive a copy of it. You can exercise these rights by contacting us using the details below. We won't discriminate against you for exercising your rights, and we may need to verify your identity before actioning a request.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

International transfers

Because our store is hosted by Shopify, your personal information may be transferred to, stored and processed in countries other than Australia.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We'll post the updated version here and update the "Last updated" date above.